Kiddies, today I received an email from Ashley Anderson of Duluth, Minnesota. Ashley writes: "Dear Grandmother Winsome, I work at a grief counselor's office. A few weeks ago, we here in the office read your post about making a recording of our favorite Grandmother Winsome's Tips For Better Living and playing it for patients while they're on hold. We implemented this idea immediately, and soon found that people didn't need us as much after that. Once, after a woman had been on hold for a few minutes, we answered, only to be told that a tip she heard on the recording helped her and she no longer needed our assistance. So now standard operating procedure here is to leave people on hold. Nine out of ten times, if they're on hold long enough, they'll hear a tip that applies to their problem and will hang up before we even pick up. Work has become so much easier, and even fun, thanks to your idea. Thank you from all of us here in Duluth."
Ashley, I am delighted to hear that my tips have made your work more enjoyable. And I am tickled pink that your recording has helped so many people. Be sure to update that recording every time I post a new tip here on the Grandmother's Fanny Game blog.
No comments:
Post a Comment